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Testimonials

Via Car Gurus - 5 out of 5 stars - Fantastic! Nick and the other staff have been so helpful. Nick in particular went (quite literally) more than the extra mile to help me. I absolutely love my new car and would highly recommend Honda at Bury St. Edmunds to anyone purchasing their next vehicle. 

Sheena - Bury St Edmunds Honda

Comments: Just a quick bit of positive feedback for Krystina and the service team.... All a credit to John Banks business. Can't fault them really .. Even though the civic wasn't quite ready for my arrival, Krystina made me a great tea (not easily done) and all were personable, relaxed and welcoming... sometimes top end branded companies go to far looking for ultimate professional business, this sometimes means a loss of a personal touch and not making the customer feel relaxed.... great conversations and those touches make a massive difference to the overall experience and mean hopefully long term loyalty and future business and purchases... please thank your team for me..... and those little Jazz's are great.
Thanks
Nick Tait 

Nick Tait - Ipswich

Mrs P Turner - Excellentservice.  Have not been let down by HondaJohn Banks yet!

Mrs P Turner

my wife and i have just purchased a honda jazz from your bury branch
we feel that we must write to say how good an experience this was , we were treated well by everbody from Luke your sales manager to the car cleaner who on the day of our test drive did an excellent sales job.
this is the sort of service you do not get very often these days , you should be proud of your staff
once again thank you

Roger and Christina Holland

Mr and Mrs Holland - Bury St Edmunds



Recently had the pleasure of buying a used motorcycle from your Bury st Edmonds branch and although it was a long way to come it was worth the journey! I spoke to Mr Tim Ayden on the phone who later greeted my wife and myself with a hot drink a let us inspect the bike without pressuring us, he then shook hands on what was agreed over the phone brilliant! I have purchased many motorcycles, mainly off road, and my experience has not always been as good ie say one thing on phone and another when you have travelled 3 hours! 

Stuart Dudfield - Gloucester

I would like to thank Dee for her great customer service on Saturday 11th Feb. My wife and I had travelled from Ware and requested to wait whilst the service was carried out. Dee provided coffee and ensured our car was promptly serviced and cleaned. We greatly appreciate the efforts of Dee and the team at Cambridge and hope that you pass on our gratitude. Thanks again, Mr & Mrs Johnson.

Robert Johnson - Ware

I have just booked an MOT for Monday 30th January and I must say that it was a pleasure speaking to the lady on the phone. Coming from a customer service and Store Management background I found the lady was very empathetic of my situation and helped in every way in this booking.Every booking I have made has been good but today you have exceeded my expectations again. 
A great service and a good end to my working day. 
Thank You 

David Goddard - Ipswich

excellent service, courteous staff, adequate waiting facilities - Infiniti Q30 

John King - Peterborough

Comfortable waiting area,pleasant staff, good choice of hot drinks. If I had to complain it would be the magazines provided to read whilst waiting. Please provide a wider range of reading matter,either more varied magazines (no not the the ones with stories of 'my aunties husbands 2nd cousin slept with my grandmothers 5th lover) and perhaps another one or two daily newspapers. With three customers waiting, only two newspapers and magazines of no interest we were subjected to passing the papers around quickly!! Thank you.

Kay Berry - IPSWICH

Just a truly Ace team in every possible respect!

Victoria Dangerfield - Ipswich

Great but Coffee cups should be washed more frequently.

We are sorry that sometimes in peak periods and around lunchtime we do not always have the resource to collect the waiting coffee cups immediately they are finished with in the waiting area but we will do our best to initiate a plan to collect them -  hourly is sometimes just not efficient and we are requested not to have disposable by Honda UK due to our minimum standards. 
Thank you for the feedback though Ms Black - Chris Hepton - General Manager 

Annie Black - Ipswich

excellent service from the service Manager Brendan to get my Sat Nav up and running so quickly

Michael Brown - Cambridge