Hello, I just wanted to say thank you to two staff at your premises in Bury St Edmunds. It’s all too easy to complain these days but your staff are brilliant! Having gone to EMG and Marshall’s I found myself very uncomfortable with the approach of their staff, which was overly formal in a manner that reminded me of corporate parrots. It was also very apparent with the latter that they were gathering data that they really didn’t need, except to be able to send unwanted marketing emails etc at a later date. I’m sure they would argue that they have a valid reason for their actions and I’m so glad I wasn’t subjected to such behaviour by your staff. Thank you for allowing your staff to be themselves while being friendly, helpful, attentive and professional while balancing this with allowing the customer time and space to look at the car alone to consider the decision, which provides a far more enjoyable customer experience. In particular I would like to thank Nick and Kevin for excellent customer service and Nick for having the patience of a saint when I had big emotional wobbles over parting with a much loved car. They are an absolute credit to your company. I’m really enjoying my lovely new Honda Civic, which has attracted a lot of positive attention from friends and colleagues. Thank you