Parts Advisor, Bury St Edmunds

Salary: £18,000 Starting salary

Would suit someone who is proficient on the internet and other Sales websites.

To promote the sale of parts using manufacture, retail and Ebay platforms.

To process and supply parts internally and externally with maximum customer satisfaction using the facilities available to you.

Duties & Responsibilities 

To supply, receive and actively sell parts.

To ensure that the Parts Department operates efficiently and to the highest possible standards, by implementing agreed documented procedures, in order to achieve complete Customer satisfaction. 

To accept requests and orders from Customers and other Departments and ensure that their requirements are correctly identified and met by the Parts Department in a timely manner, by following documented procedures. 

To prepare orders to purchase parts by following documented procedures. To place urgent orders, for parts on behalf of the Company.

To correctly prepare invoices, parts issue sheets, delivery notes and other documents by following documented procedures.

To ensure that all parts issued or sold are charged to appropriate invoices, accounts or jobs at the correct prices and Company discount rates in force at the time.

To ensure that any applicable surcharges are applied.

To ensure that Company policies on credit are implemented effectively and to accept and account for all cash, cheques, etc., received. 

To assist and supervise other department employees.

To record any Customer complaints or non-conformance of the Quality System and implement appropriate corrective action by following documented procedures. This may specifically include the returning of parts to suppliers, the correct handling of exchange units, the returning of parts under manufacturer's warranty and the preparation and checking of credit notes.

To correctly handle, protect and package parts and to check, inspect and test incoming, outgoing and stock parts, by following documented procedures.

To maintain the security of the premises and the Department and Company and Customers' property.

To carry out any further duties, within capabilities, when requested by management. These may include visiting Customers, stock taking, maintaining equipment, maintaining displays, working outside normal hours, supervising and instructing trainees, acting as Delivery Driver or Manager, etc.

Where and when necessary, to deliver parts when covering for holiday periods. 

Added: 08 March 2019