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Safeguarding our Staff & Customers

Added: 24 April 2020

We have started to install our Safeguarding measures for both Staff and Customers when we return to a skeleton staffing in aftersales workshop after the 11th May 2020.

  • We will be carrying out Essential Service and MOT work.
  • We are installing a 2m rule across all sites for both customers and staff
  • We are also having directional In and Out routes where possible 
  • We are NOT offering complimentary beverages due to cross contamination 
  • We are offering Waiting appointments keeping Social Distancing paramount for all as we are staggering our arrival and collection times. We would ask all customers to adhere to these times as in the past we have had customers booked in at 9am and they arrive at 8am.
    • ?We already have arrival video checks in place that are carried out using ipads - this covers social distancing
    • We will not require the customer to SIGN for drop off but will expect all customers to give us a valid email address for any urgent health check confirmation work which is available to sign and confirm via email and will cover our social distancing guidelines
    • We will EMAIL all paperwork following service and MOT to the customer so that the distribution of paper is not required
  • We are NOT offering collection and delivery from the initial return to work as we do not have the resource or the funding available to offer collection
  • All MOT only work will be waiting only - you do not have to wait in our showrooms but you could use the areas around our locations for your daily exercise walk.
  • All bookings from now on and in the future must be made by email in order that our staff can control the limits of available times we have and therefore no WALK-IN appointments are going to be available currently.

Melanie Banks-Browne 

CEO

John Banks Group