John Banks Group - AA Approved Used Car Dealer

John Banks Group have been approved by the AA as having a Gold Standard of Customer Service and adhere to the AA's 10 Commandments making sure you the customer are looked after both before and after the sale of a vehicle to create peace of mind and a stress-free experience.

There are a lot of reputable dealers around that you can buy from but John Banks have gone the to the next level with the AA by signing up to their Dealer Promise.

These promises are that we will ....

• Provide a minimum of 6 months MOT on all vehicles sold - We actually provide more than 11 months MOT on all our Used Approved Vehicles
• Offer a road test to ensure that the vehicle you are considering meets your requirements
• Hand over all essential documents including the V5 registration document, MOT certificate and any available records - these are of course subject to the GDPR
• Provide a free history check on every vehicle - We use CAP HPI 

• We welcome any vehicle inspection by the AA or any other independent third party prior to purchase as we carry out checks in line with the AA 
• We will professionally prepare and hand over the vehicle in a good condition
• We agree to be audited by the AA once a year to ensure compliance with their Dealer Promise regulations
• We have agreed with the AA that you can escalate any issues to the AA who will mediate between yourself and us should we fail to adhere to your expectations although we are also registered with the Motor Ombudsman 

• We will at all time honour our obligations under the Consumer Rights Act 2015 to protect your purchase 
• All vehicles advertised on aacars.com come with 12 months FREE breakdown cover, make sure you get covered and John Banks Group go even further as when you return year after year for your service and MOT with us - for any make or model of car - we will give you a further 12 months free breakdown cover.