Skip to main content

John Banks 14-Day Returns Policy for Online purchases

C&C

John Banks Group 14-day money back guarantee

Below is a summary of our guarantee,

  • The purchase will have been made using our online portal
  • A Reservation fee will have been submitted through our website, johnbanks.co.uk
  • Payment will have been made by card or BACS transfer
  • Collection will have been via our Click & Collect Service

To make your transaction with us as transparent as possible we are outlining our Online terms for trading , all our Returns information applies to vehicles purchased using our Click & Collect procedure and not in relation to our face to face discussion in any of our dealerships.

You can return the car, van or motorcycle to us within 14 days from the day after the delivery date without giving us any reason. Please note, you mustn’t use the car after telling us you’re cancelling the agreement and you must keep it in good condition from the day it was delivered.

Conditions to using the guarantee

If you paid for the car in full, please make a note of the following:

  • If you paid by Visa, Mastercard debit or credit card, we’ll repay the purchase price back on to that card – the same one you paid with.
  • You mustn’t drive the car more than 50 miles from when it was delivered
  • The car needs to be in the same tip-top condition as when it was delivered
  • You’ll need to return the car’s V5 log book to us by recorded delivery (at your own cost)
  • We will retain £500 until the V5 log book is returned to us.

If you paid for the car using a Finance provider through John Banks Group, please make a note of the following:

  • You mustn’t drive the vehicle more than 50 miles from when it was delivered
  • You mustn’t have made any alterations or modifications to the car whatsoever
  • The vehilce needs to be in the same tip-top condition as when it was delivered (except for fair wear and tear)
  • The vehicle  mustn’t have any charges or claims from any third party against it (including a finance provider)
  • You’ll need to return the car’s V5 log book to us by recorded delivery (out of your own pocket, sorry)
  • You will need to return the vehicle to us (at your cost or at a charge of £1 per mile )

    1. You may return the Car/Van or motorcycle to us within 14 days from the day after the date of Delivery without giving us any reason using our 14-day money back guarantee (the Guarantee). If you paid for the Car/Van or motorcycle using a Finance Agreement, you may use the Guarantee provided that the Car/Van or motorcycle meets the Return Conditions set out in section 13 below.
    2. If you wish to return the Car/Van or motorcycle in accordance with the Guarantee, you may notify us by calling the dealership directly and speaking initially with the Administration Team whose number can be found here.  The Director/ General Manager managing the Division will arrange a date on which you can return the vehicle.
    • You may also use the cancellation form set out below to return the Car/Van or motorcycle. If you use the cancellation form we will acknowledge receipt of your form by email without delay and we will call you within 3 days to arrange return of the Car/Van or motorcycle. To meet the Guarantee deadline you should notify us that you are exercising the right to cancel by 8pm on the day the Guarantee period expires (or if this day is a bank holiday, New Year’s Day, Easter Sunday, Christmas Day or Boxing Day, 8pm on the next day that is not included on this list).
    1. If you choose to return the Car/Van or motorcycle under the Guarantee:
      1. if you paid for the Car/Van or motorcycle in full by a Visa or Mastercard debit or credit Card, we will repay to you the Purchase Price of the Car/Van or motorcycle; or
      2. if you paid for the Car/Van or motorcycle using a Finance Agreement,
      3. we will repay to you the deposit which you paid to us; and

    d.we will repay the remainder of the Purchase Price to the finance provider with whom you entered into a Finance Agreement; and/or

    1. if you have sold (part exchanged) a Part Exchange Car/Van or motorcycle to us in part payment of the Car/Van or motorcycle, we will not be able to return the Part Exchange Car/Van or motorcycle to you unless the vehicle has not been prepared or gone to auction. If the vehicle has been prepared in our workshops we will deduct the cost of the amount for preparation.
    2. If we are not returning the part exchange we will include an amount equal to the valuation of the Part Exchange Car/Van or motorcycle in the amount to be repaid to you (subject to the Part Exchange Car/Van or motorcycle meeting the requirements set out in section Damage Payment);
    • we will deduct from the money paid to you:
      1. any amounts which we are permitted to charge you under section 13 xviii. because of the condition in which you returned the Car/Van or motorcycle to us; and
      2. £500, which we will hold pending you returning the most recent V5C registration document to us in accordance with section 13.x. We need the V5C to be returned because the value of the Car/Van or motorcycle will reduce without it; and
      3. we will repay any money owed to you under this section 13 within 14 days of you informing us that you wish to return the vehicle. We will repay you using the same means of payment as you used to pay us and we will not charge you any fees in relation to the repayment.
    • You are entitled to use the vehicle to determine the nature, characteristics and functioning of the vehicle. We consider this use to be similar to a couple of test drives which you would receive if you were buying a Car/Van or motorcycle /van or motorcycle from a dealer face to face. You must not use the Car/Van or motorcycle /van or motorcycle after notifying us that you are cancelling the Agreement and you must keep the said vehicle in good condition from the date of Delivery. We are entitled to charge you if the value of the vehicle has reduced as a result of excessive use by you or any damage you caused to the Car/Van or motorcycle . We will charge you:
    1. if the Car/Van or motorcycle has been driven for more than 50 miles since Delivery and a fee equal to £1.00 for each mile driven in excess of 50 miles (Excess Mileage Payment); and/or
    2. if the value of the Car/Van or motorcycle has been reduced because it is not in the condition it was in at Delivery, our reasonable costs to repair the vehicle so that it is in the condition it was in at Delivery (Damage Payment).
    3. For the purposes of this section 12.6, we will record the mileage on the vehicle at Delivery and this mileage will be conclusive in determining whether you have driven the Car/Van or motorcycle  more than 50 miles since Delivery.
    • You must send the most recent V5C registration document showing you as the registered keeper to John Banks Limited, Head office, Kempson Way, Moreton Hall, Bury St Edmunds, Suffolk, IP32 7AR by recorded delivery within 14 days of you informing us that you wish to return the Car/Van or motorcycle . You will bear the cost of the recorded delivery.
    • Please see our “14-day money back guarantee“ page  for more information. The V5C registration document (which includes your name and address and is an official DVLA document) will remain linked with the Car/Van or motorcycle until it is sold and re-registered by a new registered keeper or scrapped. Please note that before being re-registered by a new keeper, the Car/Van or motorcycle may be sold to one or more motor traders who will not be obliged to register as the new keeper of the Car/Van or motorcycle and remove your name and address from the V5C registration document. We do not accept any liability in respect of your personal information contained on the V5C registration document.
    • Subject to the V5C being received within 14 days of you informing us that you wish to return the Car/Van or motorcycle, we will repay you the £500 we retained as described in section 14.3.b within 14 days of us receiving the V5C. If you fail to return the V5C registration document, we may charge you a fee of £500 as the value of the Car/Van or motorcycle will reduce without the V5C registration document (V5C Fee) and we will retain the £500 referred to in section 12.6.2. as payment by you to us for the V5C Fee.
    1. If the total of the Excess Mileage Payment, the Damage Payment and/or the V5C Fee is more than the amount payable to you in sections above then we will tell you how much you owe us (Outstanding Amount) and you must pay the Outstanding Amount to us within 30 days of us notifying you of the Outstanding Amount.
    • If you paid for the Car/Van or motorcycle in full by a Visa or mastsercard debit or credit Card, you confirm to us that, on collection/return, the Car/Van or motorcycle :
    • is free from all charges or claims from any third party including a finance provider;
    • is owned by you;
    • is in the same condition as on Delivery except for any reasonable wear and tear; and
    1. has not been involved in an accident since Delivery.
    • If you use the Guarantee we will collect at a charge of £1 per mile or you are able to deliver the Car/Van or motorcycle back to the supplying dealer on the date agreed with you.
    • You must also give to us:
      1. all Car/Van or motorcycle keys or copies of the Car/Van or motorcycle 's keys;
      2. the Car/Van or motorcycle 's service history (if any);
      3. the Car/Van or motorcycle 's MOT certificate (if any);
      4. the Car/Van or motorcycle 's user manuals (if any);
      5. the Car/Van or motorcycle ’s spare wheel and emergency puncture kit (if any)
      6. the Car/Van or motorcycle ’s parcel shelf (if any)
      7. the Car/Van or motorcycle ’s Car/Van or motorcycle pet mats (if any)
      8. any accessories there may be such as a locking wheel nut, radio fascia, remote controls, SD Car/Van or motorcycle d and/or charging cables (if you have a plug-in Car/Van or motorcycle).
      9. and any other documents or items which we gave to you at Delivery in relation to the Car/Van or motorcycle.

     

    • You are responsible for the removal of your personal belongings or the deletion of personal data from the Car/Van or motorcycle prior to collection in the same manner as for a Part Exchange Car/Van or motorcycle (see section 13.6 and section 13.7).
    • If you need to rearrange the date and time of collection, you must contact the the Director managing the Division before 12pm on the day before your agreed collection day. If you rearrange your collection day more than once or you ask to change the date and time of your collection after 12pm on the day before your agreed delivery date, we may charge you a fee of £150. You must allow us to collect the Car/Van or motorcycle as soon as possible and at the latest within 14 days of you giving notice to cancel.

     

    • You remain responsible for the Car/Van or motorcycle until we have collected it from you or you have returned it to the dealership during opening hours. You must ensure that the Car/Van or motorcycle is insured with a fully comprehensive insurance policy until collection. If you have arranged temporary insurance cover in accordance with section 9 and we do not collect the Car/Van or motorcycle within the temporary insurance period you must arrange alternative insurance cover until we collect the Car/Van or motorcycle from you. If we fail to collect the Car/Van or motorcycle on the agreed date, then we will reimburse you for the additional days’ insurance costs you have had to incur until we collect the Car/Van or motorcycle. We will require proof of the additional insurance costs before we can reimburse you.

     

    • If you have paid for the Car/Van or motorcycle using a Finance Agreement, you may return the Car/Van or motorcycle  to us using the Guarantee provided that the Car/Van or motorcycle  meets the following conditions:
    • the Car/Van or motorcycle is not driven for more than 50 miles since Delivery;
    • no alterations or modifications whatsoever have been made to the Car/Van or motorcycle;
    • the Car/Van or motorcycle is in the same condition as it was at Delivery (except fair wear and tear); and
    • the Car/Van or motorcycle is free from all charges or claims from any third party including a finance provider (except any finance arranged with a Lender under section 11).
    • We refer to these conditions as the Return Conditions.
    • If you have paid for the Car/Van or motorcycle using a Finance Agreementand the Car/Van or motorcycle does not meet the Return Conditions then we may, in our absolute discretion, allow you to use the Guarantee. If you meet the Return Conditions or we allow you to use the Guarantee, then this Section 12 will apply. You must also tell the finance provider that you wish to withdraw from your Finance Agreement. We will not notify the finance provider for you.
    • If you return the Car/Van or motorcycle using the Guarantee:
    • we will notify the Warranty Provider and any 30 - 90 day warranty or any other service contract arranged through John Banks Group will be automatically terminated; and
    • if applicable, you will need to cancel your 3-day insurance cover with whoever you have taken it out with.
    • Version : BM.TC.110-01.11 - Nov 2020

Please find the Suzuki 14 Day Return Policy for Full Customer Terms and Conditions: 

April 2021

SUZUKI GB PLC
Steinbeck Crescent, Snelshall West, Milton Keynes, Bucks MK4 4AE
Suzuki 14-Day Return Policy Full Customer Terms & Conditions

Section 1: 14-Day Return Guarantee
• Suzuki GB provides you with a return guarantee from the date of registration of the car for a
period of 14 days. This return guarantee is additional to and does not in any way limit or
exclude any statutory cancellation rights you may have as a consumer or any right of
withdrawal you are entitled to where you are a finance customer.
• The car must be returned to the original selling dealer no later than 14 days following the day
of first registration. The 14-day period starts on the day after the day of first registration. By
way of example, for a car registered on Saturday 3 April, the car must be returned before the
selling dealer closes the showroom on Saturday 17 April.
• If you decide to return the car, we ask that you give your dealer as much notice as possible.
Ideally, please notify your dealer at least 24 hours prior to returning the vehicle.
• Open to UK residents aged 18 or over purchasing a new Suzuki car in their personal capacity.
• Offer applies to cars registered between 1
st April and 30th June 2021.
• Offer applies to cars purchased in person, by telephone or online from a participating Suzuki
dealership either in cash or with Suzuki Financial Services, and is available only to the person
who purchases the car from the selling dealer.
• The offer is available in relation to cars registered as ‘Private’ and ‘Private–Disabled’. Business
customers, and cars funded through Suzuki Personal Contract Hire (PCH) or any 3rd party
leasing provider, and through Motability are excluded.
• You may only return a vehicle under our return guarantee once in any 3 month period. This
does not in any way limit or exclude any statutory cancellation rights you may have as a
consumer or any right of withdrawal you are entitled to where you are a finance customer.
• If the car was purchased in cash, the selling dealer will refund you in full minus any delivery
fee. If the car was to be purchased through Suzuki Financial Services the selling dealer will
refund to Suzuki Financial Services the amount it paid for the car and any additional extras and
you must pay any delivery fee directly to the selling dealer. The dealer will not return to you, or
reimburse you for the cost of, any fuel left in the vehicle on its return.
• If there are any additional extras such as gap insurance that have been funded as part of your
new purchase with Suzuki Financial Services, the selling dealer will cancel these on your
behalf.
• If there is any negative equity (shortfall on the part-exchange vehicle) that has been funded as
part of your new purchase with Suzuki Financial Services you will need to pay the amount of
the negative equity to the selling dealer as part of the agreement to return the car.
Page 2 of 3
Suzuki 14-Day Return Policy Full Customer Terms & Conditions – April 2021
• Car must be returned to the selling dealer and not to any other Suzuki dealer or location. You
must return the car to the selling dealer at your own cost and before the relevant deadline.
• If you wish to have the selling dealer collect the car from your home address, the selling dealer
may agree to this in their sole discretion, in which case you must arrange the collection at
least 1 working day in advance of the collection date. The selling dealer will inform you of the
collection fee in advance. If the car was purchased in cash, the collection fee will be deducted
from the refunded amount. If the car was to be purchased through Suzuki Financial Services,
you must pay any collection fee directly to the selling dealer. You must be available to hand
over the keys to the selling dealer at the agreed time and location. Only one attempt to collect
the car will be made. If the selling dealer declines to collect the car, or the collection cannot
take place for any reason, you must return the car to the selling dealer before the deadline.
• A mileage limit of 400 miles applies to returned cars. An excess mileage charge of £1.00 per
mile will be applied for any cars returned with over 400 miles. If the car was purchased in cash,
the excess mileage charges will be deducted from the refunded amount. If the car was to be
purchased through Suzuki Financial Services, you must pay the excess mileage charges directly
to the selling dealer.
• You are fully responsible to insure the car with fully comprehensive insurance from the day of
handover and any cars that have not been insured in this way will not be accepted for return.
• Returns where the vehicle has been modified, damaged, soiled, altered from its original
condition on delivery, or is subject to an insurance claim, cannot be accepted.
• You must not use the car as collateral for any loan or other third-party arrangement or accept
or allow any lien or third-party interest over the car. Doing so invalidates this offer.
• Taking the car outside the UK also invalidates this offer.
• You must pay and accept sole responsibility for any third-party costs, fees, charges and
penalties incurred, including (without limitation) in relation to any outstanding motoring
offences, parking tickets, fines, congestion and other charges, incurred during the period you
are in possession of the car.
• Where a car is returned and the selling dealer cannot provide a suitable alternative car as a
replacement, or you do not want an alternative, if the car was purchased in cash the price paid
for the car (excluding delivery charges and any other applicable deductions as outlined above)
will be returned by exactly the method as it was originally paid. If the car was to be purchased
through Suzuki Financial Services, the selling dealer will refund to Suzuki Financial Services the
amount it paid for the car and any additional extras and you must pay any delivery charge and
any other applicable deductions as outlined above directly to the selling dealer.
• You must return the car’s V5C (Log Book) to us when you return the car. You must also return
all keys, manuals and other accessories or loose items that were supplied to you with the car
or otherwise in connection with the original purchase.
• If a vehicle was part exchanged as part of the new car purchase it will not be returned. Instead,
the selling dealer will reimburse the part exchange value stated on the purchase invoice. The
selling dealer may elect to return the vehicle if it is practical to do so –but this is entirely within
the selling dealer’s sole discretion and it should be assumed that the part-exchanged vehicle
will not be returned to you.

Page 3 of 3
Suzuki 14-Day Return Policy Full Customer Terms & Conditions – April 2021
Section 2: Your Right of Withdrawal: where you have entered into a finance agreement to pay for the
car
• If you have entered into a finance agreement to pay for the car you have a right to change
your mind and withdraw from the finance agreement under s66A of the Consumer Credit Act
1974 without giving any reason. The exact terms of the right to withdraw will be set out in the
finance agreement itself. If you exercise the right, it will bring the finance agreement with
Suzuki Financial Services to an end. It does not automatically mean that you can pull out of
buying the car but Suzuki GB will allow you to exercise the 14-Day Return option on the terms
set out in section 1.
• If you wish to withdraw just from the finance agreement and keep the car you must tell Suzuki
Financial Services by calling them or writing to them on the contact details provided in the
finance agreement. You must then pay Suzuki Financial Services the amount payable by you
on your withdrawal from the finance agreement as explained in the finance agreement.
• If you wish to withdraw from the finance agreement and exercise the 14-Day Return option you
must ensure that you follow the procedures for return of the car within the returns period as
set out in section 1 above. On return of the car the selling dealer will return to Suzuki Financial
Services the amount it paid for the car and any additional extras.
• If you fail to return the car within the 14 day period you will not be able to benefit from the 14-
Day Return option set out in section 1 but you will remain liable to pay Suzuki Financial
Services the amount payable by you on your withdrawal from the finance agreement as
explained in the finance agreement.