John Banks Group 14-day money back guarantee
Below is a summary of our guarantee,
- The purchase will have been made using our online portal
- A Reservation fee will have been submitted through our website, johnbanks.co.uk
- Payment will have been made by card or BACS transfer
- Collection will have been via our Click & Collect Service
To make your transaction with us as transparent as possible we are outlining our Online terms for trading , all our Returns information applies to vehicles purchased using our Click & Collect procedure and not in relation to our face to face discussion in any of our dealerships.
You can return the car, van or motorcycle to us within 14 days from the day after the delivery date without giving us any reason. Please note, you mustn’t use the car after telling us you’re cancelling the agreement and you must keep it in good condition from the day it was delivered.
Conditions to using the guarantee
If you paid for the car in full, please make a note of the following:
- If you paid by Visa, Mastercard debit or credit card, we’ll repay the purchase price back on to that card – the same one you paid with.
- You mustn’t drive the car more than 50 miles from when it was delivered
- The car needs to be in the same tip-top condition as when it was delivered
- You’ll need to return the car’s V5 log book to us by recorded delivery (at your own cost)
- We will retain £500 until the V5 log book is returned to us.
If you paid for the car using a Finance provider through John Banks Group, please make a note of the following:
- You mustn’t drive the vehicle more than 50 miles from when it was delivered
- You mustn’t have made any alterations or modifications to the car whatsoever
- The vehilce needs to be in the same tip-top condition as when it was delivered (except for fair wear and tear)
- The vehicle mustn’t have any charges or claims from any third party against it (including a finance provider)
- You’ll need to return the car’s V5 log book to us by recorded delivery (out of your own pocket, sorry)
- You will need to return the vehicle to us (at your cost or at a charge of £1 per mile )