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John Banks 14-Day Returns Policy for Online purchases

C&C

John Banks Group 14-day money back guarantee

Below is a summary of our guarantee,

  • The purchase will have been made using our online portal
  • A Reservation fee will have been submitted through our website, johnbanks.co.uk
  • Payment will have been made by card or BACS transfer
  • Collection will have been via our Click & Collect Service

To make your transaction with us as transparent as possible we are outlining our Online terms for trading , all our Returns information applies to vehicles purchased using our Click & Collect procedure and not in relation to our face to face discussion in any of our dealerships.

You can return the car, van or motorcycle to us within 14 days from the day after the delivery date without giving us any reason. Please note, you mustn’t use the car after telling us you’re cancelling the agreement and you must keep it in good condition from the day it was delivered.

Conditions to using the guarantee

If you paid for the car in full, please make a note of the following:

  • If you paid by Visa, Mastercard debit or credit card, we’ll repay the purchase price back on to that card – the same one you paid with.
  • You mustn’t drive the car more than 50 miles from when it was delivered
  • The car needs to be in the same tip-top condition as when it was delivered
  • You’ll need to return the car’s V5 log book to us by recorded delivery (at your own cost)
  • We will retain £500 until the V5 log book is returned to us.

If you paid for the car using a Finance provider through John Banks Group, please make a note of the following:

  • You mustn’t drive the vehicle more than 50 miles from when it was delivered
  • You mustn’t have made any alterations or modifications to the car whatsoever
  • The vehilce needs to be in the same tip-top condition as when it was delivered (except for fair wear and tear)
  • The vehicle  mustn’t have any charges or claims from any third party against it (including a finance provider)
  • You’ll need to return the car’s V5 log book to us by recorded delivery (out of your own pocket, sorry)
  • You will need to return the vehicle to us (at your cost or at a charge of £1 per mile )

    1. You may return the Car/Van or motorcycle to us within 14 days from the day after the date of Delivery without giving us any reason using our 14-day money back guarantee (the Guarantee). If you paid for the Car/Van or motorcycle using a Finance Agreement, you may use the Guarantee provided that the Car/Van or motorcycle meets the Return Conditions set out in section 13 below.
    2. If you wish to return the Car/Van or motorcycle in accordance with the Guarantee, you may notify us by calling the dealership directly and speaking initially with the Administration Team whose number can be found here.  The Director/ General Manager managing the Division will arrange a date on which you can return the vehicle.
    • You may also use the cancellation form set out below to return the Car/Van or motorcycle. If you use the cancellation form we will acknowledge receipt of your form by email without delay and we will call you within 3 days to arrange return of the Car/Van or motorcycle. To meet the Guarantee deadline you should notify us that you are exercising the right to cancel by 8pm on the day the Guarantee period expires (or if this day is a bank holiday, New Year’s Day, Easter Sunday, Christmas Day or Boxing Day, 8pm on the next day that is not included on this list).
    1. If you choose to return the Car/Van or motorcycle under the Guarantee:
      1. if you paid for the Car/Van or motorcycle in full by a Visa or Mastercard debit or credit Card, we will repay to you the Purchase Price of the Car/Van or motorcycle; or
      2. if you paid for the Car/Van or motorcycle using a Finance Agreement,
      3. we will repay to you the deposit which you paid to us; and

    d.we will repay the remainder of the Purchase Price to the finance provider with whom you entered into a Finance Agreement; and/or

    1. if you have sold (part exchanged) a Part Exchange Car/Van or motorcycle to us in part payment of the Car/Van or motorcycle, we will not be able to return the Part Exchange Car/Van or motorcycle to you unless the vehicle has not been prepared or gone to auction. If the vehicle has been prepared in our workshops we will deduct the cost of the amount for preparation.
    2. If we are not returning the part exchange we will include an amount equal to the valuation of the Part Exchange Car/Van or motorcycle in the amount to be repaid to you (subject to the Part Exchange Car/Van or motorcycle meeting the requirements set out in section Damage Payment);
    • we will deduct from the money paid to you:
      1. any amounts which we are permitted to charge you under section 13 xviii. because of the condition in which you returned the Car/Van or motorcycle to us; and
      2. £500, which we will hold pending you returning the most recent V5C registration document to us in accordance with section 13.x. We need the V5C to be returned because the value of the Car/Van or motorcycle will reduce without it; and
      3. we will repay any money owed to you under this section 13 within 14 days of you informing us that you wish to return the vehicle. We will repay you using the same means of payment as you used to pay us and we will not charge you any fees in relation to the repayment.
    • You are entitled to use the vehicle to determine the nature, characteristics and functioning of the vehicle. We consider this use to be similar to a couple of test drives which you would receive if you were buying a Car/Van or motorcycle /van or motorcycle from a dealer face to face. You must not use the Car/Van or motorcycle /van or motorcycle after notifying us that you are cancelling the Agreement and you must keep the said vehicle in good condition from the date of Delivery. We are entitled to charge you if the value of the vehicle has reduced as a result of excessive use by you or any damage you caused to the Car/Van or motorcycle . We will charge you:
    1. if the Car/Van or motorcycle has been driven for more than 50 miles since Delivery and a fee equal to £1.00 for each mile driven in excess of 50 miles (Excess Mileage Payment); and/or
    2. if the value of the Car/Van or motorcycle has been reduced because it is not in the condition it was in at Delivery, our reasonable costs to repair the vehicle so that it is in the condition it was in at Delivery (Damage Payment).
    3. For the purposes of this section 12.6, we will record the mileage on the vehicle at Delivery and this mileage will be conclusive in determining whether you have driven the Car/Van or motorcycle  more than 50 miles since Delivery.
    • You must send the most recent V5C registration document showing you as the registered keeper to John Banks Limited, Head office, Kempson Way, Moreton Hall, Bury St Edmunds, Suffolk, IP32 7AR by recorded delivery within 14 days of you informing us that you wish to return the Car/Van or motorcycle . You will bear the cost of the recorded delivery.
    • Please see our “14-day money back guarantee“ page  for more information. The V5C registration document (which includes your name and address and is an official DVLA document) will remain linked with the Car/Van or motorcycle until it is sold and re-registered by a new registered keeper or scrapped. Please note that before being re-registered by a new keeper, the Car/Van or motorcycle may be sold to one or more motor traders who will not be obliged to register as the new keeper of the Car/Van or motorcycle and remove your name and address from the V5C registration document. We do not accept any liability in respect of your personal information contained on the V5C registration document.
    • Subject to the V5C being received within 14 days of you informing us that you wish to return the Car/Van or motorcycle, we will repay you the £500 we retained as described in section 14.3.b within 14 days of us receiving the V5C. If you fail to return the V5C registration document, we may charge you a fee of £500 as the value of the Car/Van or motorcycle will reduce without the V5C registration document (V5C Fee) and we will retain the £500 referred to in section 12.6.2. as payment by you to us for the V5C Fee.
    1. If the total of the Excess Mileage Payment, the Damage Payment and/or the V5C Fee is more than the amount payable to you in sections above then we will tell you how much you owe us (Outstanding Amount) and you must pay the Outstanding Amount to us within 30 days of us notifying you of the Outstanding Amount.
    • If you paid for the Car/Van or motorcycle in full by a Visa or mastsercard debit or credit Card, you confirm to us that, on collection/return, the Car/Van or motorcycle :
    • is free from all charges or claims from any third party including a finance provider;
    • is owned by you;
    • is in the same condition as on Delivery except for any reasonable wear and tear; and
    1. has not been involved in an accident since Delivery.
    • If you use the Guarantee we will collect at a charge of £1 per mile or you are able to deliver the Car/Van or motorcycle back to the supplying dealer on the date agreed with you.
    • You must also give to us:
      1. all Car/Van or motorcycle keys or copies of the Car/Van or motorcycle 's keys;
      2. the Car/Van or motorcycle 's service history (if any);
      3. the Car/Van or motorcycle 's MOT certificate (if any);
      4. the Car/Van or motorcycle 's user manuals (if any);
      5. the Car/Van or motorcycle ’s spare wheel and emergency puncture kit (if any)
      6. the Car/Van or motorcycle ’s parcel shelf (if any)
      7. the Car/Van or motorcycle ’s Car/Van or motorcycle pet mats (if any)
      8. any accessories there may be such as a locking wheel nut, radio fascia, remote controls, SD Car/Van or motorcycle d and/or charging cables (if you have a plug-in Car/Van or motorcycle).
      9. and any other documents or items which we gave to you at Delivery in relation to the Car/Van or motorcycle.

     

    • You are responsible for the removal of your personal belongings or the deletion of personal data from the Car/Van or motorcycle prior to collection in the same manner as for a Part Exchange Car/Van or motorcycle (see section 13.6 and section 13.7).
    • If you need to rearrange the date and time of collection, you must contact the the Director managing the Division before 12pm on the day before your agreed collection day. If you rearrange your collection day more than once or you ask to change the date and time of your collection after 12pm on the day before your agreed delivery date, we may charge you a fee of £150. You must allow us to collect the Car/Van or motorcycle as soon as possible and at the latest within 14 days of you giving notice to cancel.

     

    • You remain responsible for the Car/Van or motorcycle until we have collected it from you or you have returned it to the dealership during opening hours. You must ensure that the Car/Van or motorcycle is insured with a fully comprehensive insurance policy until collection. If you have arranged temporary insurance cover in accordance with section 9 and we do not collect the Car/Van or motorcycle within the temporary insurance period you must arrange alternative insurance cover until we collect the Car/Van or motorcycle from you. If we fail to collect the Car/Van or motorcycle on the agreed date, then we will reimburse you for the additional days’ insurance costs you have had to incur until we collect the Car/Van or motorcycle. We will require proof of the additional insurance costs before we can reimburse you.

     

    • If you have paid for the Car/Van or motorcycle using a Finance Agreement, you may return the Car/Van or motorcycle  to us using the Guarantee provided that the Car/Van or motorcycle  meets the following conditions:
    • the Car/Van or motorcycle is not driven for more than 50 miles since Delivery;
    • no alterations or modifications whatsoever have been made to the Car/Van or motorcycle;
    • the Car/Van or motorcycle is in the same condition as it was at Delivery (except fair wear and tear); and
    • the Car/Van or motorcycle is free from all charges or claims from any third party including a finance provider (except any finance arranged with a Lender under section 11).
    • We refer to these conditions as the Return Conditions.
    • If you have paid for the Car/Van or motorcycle using a Finance Agreementand the Car/Van or motorcycle does not meet the Return Conditions then we may, in our absolute discretion, allow you to use the Guarantee. If you meet the Return Conditions or we allow you to use the Guarantee, then this Section 12 will apply. You must also tell the finance provider that you wish to withdraw from your Finance Agreement. We will not notify the finance provider for you.
    • If you return the Car/Van or motorcycle using the Guarantee:
    • we will notify the Warranty Provider and any 30 - 90 day warranty or any other service contract arranged through John Banks Group will be automatically terminated; and
    • if applicable, you will need to cancel your 3-day insurance cover with whoever you have taken it out with.
    • Version : BM.TC.110-01.11 - Nov 2020