Renault Z.E. services
A connected life is no longer something for the future.
With Z.E. apps and a car with world firsts in electric vehicle technology, life is easy and exciting. From remote charging and pre-conditioning, to locating available charge points on your journey, ZOE provides an all-around relaxed driving experience that leaves nothing to worry about.
Z.E. Connected Services^
Communicate with your car, through your smartphone, tablet or computer and remotely monitor your charging status and driving range, locate charge points and get driving tips, on My Z.E. Connect*.
With My Z.E. Interactive* you can start the charging process with your phone, pre-condition your car and set a charging schedule to make most of off-peak energy tariffs. Log into My Z.E. Online or speak to your local dealer to activate the service for your ZOE.
Z.E. Trip (Coming soon)
This new R-Link application enables you to find selected chargepoints on your journey, with details on availability, opening times, payment method and charging speed**. Journey planning with ZOE is now easier than every before, providing you with all the information you need.
Optimise your route with the TomTom® service
View an estimate of your Z.E. vehicle's driving range with Carminat TomTom® LIVE. In guidance mode, 2 routes will be proposed depending on your battery charge level (direct route or via a charging station).
The Eco-Route mode will calculate a route including a nearby charge point, enabling you to optimise the time and quality of your journeys.
Locate public charging points with one click
R-LINK enables you to locate the charging points near your Renault Z.E.
Accessible from your vehicle or at home, this service enables you to update or purchase applications to enhance your R-LINK multimedia system.
Reliable and practical, this area enables you to record your credit card details securely. You can then make purchases directly from your vehicle without having to enter your details for each addition.
Assistance and servicing contract
Services designed for you
4 years Renault Z.E. Warranty
- Your vehicle is covered by a warranty package for up to 4 years/100,000 miles (whichever comes first).
- The first 2 years are unlimited mileage, followed by a further 2 years up to 100,000 miles.
- Your dealer is able to repair or replace, without charge, parts that are found to have a material or assembly defect that is recognised by Renault.
- ZOE paintwork warranty runs for 3 years and the anti-corrosion warranty for 12 years.
- For Twizy, the paintwork warranty runs for 2 years and anti-corrosion warranty for 6 years.
Renault Z.E. Assistance
Should you need it, we’ll provide emergency roadside repairs or tow you to the nearest Renault Z.E. Dealer. This service is available 24 hours a day and is provided for the duration of the battery lease.
For the ‘i’ version where the traction battery is not leased, Renault Z.E Assistance applies for a period of 48 months from the date of first registration. Assistance is provided at roadside, home and includes national recovery and onward travel.
European cover is provided for 36 months from date of first registration. Renault Z.E. Assistance applies to mechanical or electrical defects which are covered by warranty.
For Z.E. vehicles with a Battery Hire Contract the Renault Assistance cover is linked to the period of the Battery Hire Contract with RCI Financial Services Ltd.
Z.E. servicing contract
Take advantage of Renault’s suite of Service Plans available over two or three years.
The 2 year/20,000 mile (whichever comes first) Service Plan is available at the recommended retail price of £249 and the 3 year/30,000 mile Service Plan available at £459.
The Renault Service Plan covers the manufacturer’s minimum service and maintenance programme requirements including parts, labour and VAT, but excluding normal wear and tear items such as brake pads, windscreen wipers or tyres for the period chosen.
^Z.E. Connected Services is compatible with Apple iOS® and Android® devices and is available in the App store and Google Play store.
*Z.E. Connect as standard on ZOE and Kangoo Z.E. for three years, Z.E. Interactive as standard on ZOE Dynamique and Signature Nav. Optional extensions possible
**Z.E. Trip will be available for ZOE customers in the R-Link Store during 2017. Speak to your local dealer for more information.