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John Banks GroupHyundai
01284 656098
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Hyundai Service Promise

Looking after your investment

Trained Hyundai technicians will expertly assess and service your Hyundai, replacing and repairing any faults with guaranteed Hyundai parts. So you know your car is in the very safest hands. They will also check and perform any recommended updates on your car free of charge. Our retailers can also give you advice on how to look after your Hyundai, showing you how a few, simple checks can give you the best possible performance, fuel economy and could improve safety.

What we promise you:

When you arrive, we will:

  • Attend to you promptly

  • Agree the work to be carried out and provide a quote.

  • Agree a time when your vehicle will be ready to pick up.

During the Service, we will:

  • Ensure that only appropriately trained Hyundai technicians carry out the work on your vehicle.

  • Check for any updates recommended by Hyundai and perform these free of charge.

  • Provide a professional recommendation if we identify any parts that require replacement.

  • Only ever replace additional parts with your permission (keep any eye out for your electronic vehicle health check and video authorisation)

  • Use genuine Hyundai parts, which all carry a two year, unlimited mileage warranty.

  • Text, email or call to confirm your vehicle is ready.

When you collect or on the telephone, we will:

When you collect or on the telephone, we will:

  • Explain the invoicing to you and send you a pro-forma link to ensure you understand the work that has been carried out.

Following your visit, we will:

  • Do everything we can to make contact with you within three days of your visit in order to monitor customer satisfaction and to continually improve the service we offer you.

BOOK A SERVICE VISIT

John Banks Head Office, Kempson Way,
Bury St. Edmunds, Suffolk. IP32 7AR

Tel: 01284 656098
Reg. Company Number: 01831725 VAT Reg. No. GB 740 9181 35 Office of Fair Trading Licence 169742
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John Banks Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.