14 Day Return Policy

John Banks Group 14-Day Money Back Guarantee: Terms and Conditions

1. Overview At John Banks Group, we aim to ensure complete customer satisfaction. Our 14-Day Money Back Guarantee ("the Guarantee") gives customers the right to return a qualifying car, van, or motorcycle purchased through our Click & Collect online portal within 14 days of delivery, without providing a reason.

2. Eligibility for the Guarantee The Guarantee applies if:

You completed your purchase using our online Click & Collect service via johnbanks.co.uk

A reservation fee was paid through the website

Full payment was made by Visa/Mastercard (credit or debit) or via BACS

The vehicle was collected or delivered using our Click & Collect process

This Guarantee does not apply to vehicles purchased in person at a dealership.

3. Initiating a Return To use the Guarantee, you must notify us within 14 calendar days from the day after delivery. Notification can be made by:

Calling the dealership and speaking to the Administration Team (contact details available on our website)

Completing and submitting the online cancellation form

We will acknowledge receipt of your cancellation and contact you within 3 working days to arrange return or collection.

4. Conditions of Return To qualify for a refund:

The vehicle must not be driven more than 50 miles after delivery

The vehicle must be returned in the same condition as delivered (allowing for fair wear and tear)

No modifications or alterations must be made

No third-party claims or charges should exist (unless using a finance provider arranged through us)

The most recent V5C document must be returned to us within 14 days via recorded delivery (at your own expense)

We will retain £500 until we receive the V5C.

5. Fair Wear and Tear Guidelines Acceptable fair wear and tear includes:

Minor surface marks consistent with limited use

Light interior marks or superficial fabric creasing

Slight tyre wear from permitted mileage

We reserve the right to deduct reasonable costs from your refund if:

Mileage exceeds 50 miles (£1.50 per additional mile)

Damage is present beyond fair wear and tear ("Damage Payment")

Items are missing or replaced (e.g., keys, documents, accessories)

6. Refund Process Upon return:

If paid by card or BACS, we will refund you via the same method

If paid via finance:

We refund your deposit to you

The remaining balance is settled directly with the finance provider

If you part-exchanged a vehicle:

If not yet prepared or auctioned, we may return the vehicle

If preparation has occurred, we will deduct applicable costs

If return is not possible, we will refund the agreed valuation minus any deductions

7. Additional Responsibilities You must return or make available:

All keys, logbooks, service history, MOTs, manuals, accessories, charging cables, and personal belongings

The vehicle must remain insured until collected or returned

If we collect, a charge of £1 per mile will apply from your address to the dealership

8. Delays and Rearrangements If you need to reschedule return or collection:

Notify the General Manager or Director managing the division by 12pm the day prior

We reserve the right to charge a £150 admin fee for repeated or late changes

9. Insurance and Liability

You are liable for the vehicle until it is returned or collected

If temporary insurance expires before return, you must arrange cover

If we delay collection, we will reimburse additional insurance (proof required)

10. Non-Compliance If return conditions are not met, we may decline the return or reduce the refund. If deductions exceed your entitlement, we will invoice the Outstanding Amount due within 30 days.

11. Cancelling Finance Agreements If the vehicle was financed, you must notify the provider directly to cancel the agreement. We do not cancel finance agreements on your behalf.

12. Warranty and Insurance Cancellation

Any warranties (e.g., 30-90 day) arranged via John Banks Group will be cancelled

You must cancel any temporary or third-party insurance you have arranged

13. Diminished Value If the returned vehicle has sustained damage, deterioration, or shows signs of use beyond what is considered reasonable for fair wear and tear, and this affects its market value, a Diminished Value Charge will be applied. This charge reflects the loss in resale value due to:

Paintwork damage, dents, scratches, or body repairs

Excessive interior wear, odours, or pet damage

Evidence of smoking within the vehicle

Wheel or tyre damage beyond cosmetic scuffs

Any other visible defects impacting value or requiring professional repair

The Diminished Value Charge will be calculated based on professional appraisals and market valuation data at the time of inspection. A detailed breakdown will be provided with any deduction.

14. Final Notes

We reserve the right to update these terms at any time

Refer to johnbanks.co.uk for the most current version and cancellation form

V5C data privacy remains your responsibility; we accept no liability for any third-party handling of that document

Version: JB.TC.14DG-2025.06

Valid from: April 2021 onwards:

SUZUKI GB PLC

Steinbeck Crescent, Snelshall West, Milton Keynes, Bucks MK4 4AE

Suzuki 14-Day Return Policy Full Customer Terms & Conditions

Section 1: 14-Day Return Guarantee

• Suzuki GB provides you with a return guarantee from the date of registration of the car for a

period of 14 days. This return guarantee is additional to and does not in any way limit or

exclude any statutory cancellation rights you may have as a consumer or any right of

withdrawal you are entitled to where you are a finance customer.

• The car must be returned to the original selling dealer no later than 14 days following the day

of first registration. The 14-day period starts on the day after the day of first registration. By

way of example, for a car registered on Saturday 3 April, the car must be returned before the

selling dealer closes the showroom on Saturday 17 April.

• If you decide to return the car, we ask that you give your dealer as much notice as possible.

Ideally, please notify your dealer at least 24 hours prior to returning the vehicle.

• Open to UK residents aged 18 or over purchasing a new Suzuki car in their personal capacity.

• Offer applies to cars registered between 1

st April and 30th June 2021.

• Offer applies to cars purchased in person, by telephone or online from a participating Suzuki

dealership either in cash or with Suzuki Financial Services, and is available only to the person

who purchases the car from the selling dealer.

• The offer is available in relation to cars registered as ‘Private’ and ‘Private–Disabled’. Business

customers, and cars funded through Suzuki Personal Contract Hire (PCH) or any 3rd party

leasing provider, and through Motability are excluded.

• You may only return a vehicle under our return guarantee once in any 3 month period. This

does not in any way limit or exclude any statutory cancellation rights you may have as a

consumer or any right of withdrawal you are entitled to where you are a finance customer.

• If the car was purchased in cash, the selling dealer will refund you in full minus any delivery

fee. If the car was to be purchased through Suzuki Financial Services the selling dealer will

refund to Suzuki Financial Services the amount it paid for the car and any additional extras and

you must pay any delivery fee directly to the selling dealer. The dealer will not return to you, or

reimburse you for the cost of, any fuel left in the vehicle on its return.

• If there are any additional extras such as gap insurance that have been funded as part of your

new purchase with Suzuki Financial Services, the selling dealer will cancel these on your

behalf.

• If there is any negative equity (shortfall on the part-exchange vehicle) that has been funded as

part of your new purchase with Suzuki Financial Services you will need to pay the amount of

the negative equity to the selling dealer as part of the agreement to return the car.

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Suzuki 14-Day Return Policy Full Customer Terms & Conditions – April 2021

• Car must be returned to the selling dealer and not to any other Suzuki dealer or location. You

must return the car to the selling dealer at your own cost and before the relevant deadline.

• If you wish to have the selling dealer collect the car from your home address, the selling dealer

may agree to this in their sole discretion, in which case you must arrange the collection at

least 1 working day in advance of the collection date. The selling dealer will inform you of the

collection fee in advance. If the car was purchased in cash, the collection fee will be deducted

from the refunded amount. If the car was to be purchased through Suzuki Financial Services,

you must pay any collection fee directly to the selling dealer. You must be available to hand

over the keys to the selling dealer at the agreed time and location. Only one attempt to collect

the car will be made. If the selling dealer declines to collect the car, or the collection cannot

take place for any reason, you must return the car to the selling dealer before the deadline.

• A mileage limit of 400 miles applies to returned cars. An excess mileage charge of £1.00 per

mile will be applied for any cars returned with over 400 miles. If the car was purchased in cash,

the excess mileage charges will be deducted from the refunded amount. If the car was to be

purchased through Suzuki Financial Services, you must pay the excess mileage charges directly

to the selling dealer.

• You are fully responsible to insure the car with fully comprehensive insurance from the day of

handover and any cars that have not been insured in this way will not be accepted for return.

• Returns where the vehicle has been modified, damaged, soiled, altered from its original

condition on delivery, or is subject to an insurance claim, cannot be accepted.

• You must not use the car as collateral for any loan or other third-party arrangement or accept

or allow any lien or third-party interest over the car. Doing so invalidates this offer.

• Taking the car outside the UK also invalidates this offer.

• You must pay and accept sole responsibility for any third-party costs, fees, charges and

penalties incurred, including (without limitation) in relation to any outstanding motoring

offences, parking tickets, fines, congestion and other charges, incurred during the period you

are in possession of the car.

• Where a car is returned and the selling dealer cannot provide a suitable alternative car as a

replacement, or you do not want an alternative, if the car was purchased in cash the price paid

for the car (excluding delivery charges and any other applicable deductions as outlined above)

will be returned by exactly the method as it was originally paid. If the car was to be purchased

through Suzuki Financial Services, the selling dealer will refund to Suzuki Financial Services the

amount it paid for the car and any additional extras and you must pay any delivery charge and

any other applicable deductions as outlined above directly to the selling dealer.

• You must return the car’s V5C (Log Book) to us when you return the car. You must also return

all keys, manuals and other accessories or loose items that were supplied to you with the car

or otherwise in connection with the original purchase.

• If a vehicle was part exchanged as part of the new car purchase it will not be returned. Instead,

the selling dealer will reimburse the part exchange value stated on the purchase invoice. The

selling dealer may elect to return the vehicle if it is practical to do so –but this is entirely within

the selling dealer’s sole discretion and it should be assumed that the part-exchanged vehicle

will not be returned to you.

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Suzuki 14-Day Return Policy Full Customer Terms & Conditions – April 2021

Section 2: Your Right of Withdrawal: where you have entered into a finance agreement to pay for the

car

• If you have entered into a finance agreement to pay for the car you have a right to change

your mind and withdraw from the finance agreement under s66A of the Consumer Credit Act

1974 without giving any reason. The exact terms of the right to withdraw will be set out in the

finance agreement itself. If you exercise the right, it will bring the finance agreement with

Suzuki Financial Services to an end. It does not automatically mean that you can pull out of

buying the car but Suzuki GB will allow you to exercise the 14-Day Return option on the terms

set out in section 1.

• If you wish to withdraw just from the finance agreement and keep the car you must tell Suzuki

Financial Services by calling them or writing to them on the contact details provided in the

finance agreement. You must then pay Suzuki Financial Services the amount payable by you

on your withdrawal from the finance agreement as explained in the finance agreement.

• If you wish to withdraw from the finance agreement and exercise the 14-Day Return option you

must ensure that you follow the procedures for return of the car within the returns period as

set out in section 1 above. On return of the car the selling dealer will return to Suzuki Financial

Services the amount it paid for the car and any additional extras.

• If you fail to return the car within the 14 day period you will not be able to benefit from the 14-

Day Return option set out in section 1 but you will remain liable to pay Suzuki Financial

Services the amount payable by you on your withdrawal from the finance agreement as

explained in the finance agreement.