John Banks Limited

Business-to-Business Aftersales

Parts & Service Terms & Conditions

IMPORTANT – BUSINESS CUSTOMERS ONLY

These Terms and Conditions apply only where Services are provided wholly or mainly for business purposes.
They do not apply to Consumers.

If you are acting as a Consumer, separate Consumer Aftersales Terms & Conditions apply.

1. Definitions & Status

1.1 Garage / We / Us

John Banks Limited, Company No. 01831725
Head Office: Kempson Way, Moreton Hall, Bury St Edmunds, Suffolk, IP32 7AR
Including all associated branches and aftersales departments.

1.2 Customer / You / Your

A person, company, partnership or organisation purchasing Services wholly or mainly for business purposes.

1.3 Business Confirmation

By booking Services, You confirm that:

• You are acting in the course of trade, business, craft or profession; and

• You are not acting as a Consumer within the meaning of the Consumer Rights Act 2015.

1.4 Services / Work

All servicing, diagnostics, repairs, maintenance, parts supply, and associated work carried out on a Vehicle.

1.5 Vehicle

Any car, van, truck, motorcycle, motorhome, caravan, trailer or similar vehicle.

1.6 Estimate / Quotation

• Estimate: an approximate price

• Quotation: a fixed price, agreed in writing

1.7 Price

The VAT-exclusive charge for Services, parts, labour and associated costs.

2. Booking & Instructions

2.1 Bookings may be made by telephone, email, SMS, live chat or in person and are subject to availability.

2.2 You must provide accurate information, including:

• Vehicle details

• Nature of work required

• Warranty or service plan details

2.3 We may rely on the information you provide and are not responsible for inaccuracies.

3. Diagnostics & Investigation

3.1 Diagnostic or investigative work may be required before an Estimate or Quotation can be issued.

3.2 A financial limit for diagnostics will be agreed before work begins.

3.3 Diagnostic charges apply whether or not further work is authorised.

4. Estimates, Quotations & Contract Formation

4.1 Estimates are not binding.

4.2 A binding contract for Services arises only when:

• You accept a Quotation or Estimate; and

• Acceptance is confirmed verbally, electronically or in writing.

4.3 Acceptance may be given by email, telephone, SMS or digital confirmation.

5. Payment, Deposits & Lien

5.1 We may require a deposit before ordering parts or commencing work.

5.2 All sums are payable immediately on completion of the Work unless agreed otherwise in writing.

5.3 We retain a general lien over the Vehicle until all sums due are paid in full.

5.4 Interest will accrue on overdue sums at 2.5% above HSBC base rate, calculated daily.

5.5 If payment remains outstanding after 30 days’ written notice, we may:

• Sell the Vehicle; and

• Apply proceeds against sums owed and recovery costs.

6. Parts & Work Authorisation

6.1 Only new Manufacturer or Manufacturer-approved parts will be used unless you agree otherwise.

6.2 No additional work or parts will be supplied without your explicit consent.

6.3 Time estimates are best estimates only and are not of the essence.

7. Delays & Availability

7.1 We are not liable for delays caused by:

• Parts availability

• Supplier or manufacturer delays

• Insurance approval

7.2 You may reschedule or cancel if delays occur, subject to Clause 13.

8. Warranties (B2B)

8.1 Labour Warranty
Workmanship is warranted for 7 days or 2,000 miles, whichever occurs first.

8.2 Parts Warranty
Parts are warranted in line with the manufacturer’s warranty terms.

8.3 Warranties do not apply where:

• The Vehicle is misused or modified

• Manufacturer servicing schedules are not followed

• The Vehicle is used for racing, testing, or beyond design limits

8.4 All implied warranties are excluded to the fullest extent permitted by law.

9. Manufacturer & Third-Party Warranties

9.1 Where a Vehicle is covered by a Manufacturer warranty, we will comply with Manufacturer requirements.

9.2 We are not liable for warranty refusal where you fail to disclose warranty status.

10. Sub-Contracting

We may sub-contract Services to suitably qualified third parties without additional charge unless agreed.

11. Liability & Insurance

11.1 We maintain appropriate insurance at all times.

11.2 We are not liable for:

• Loss of profit

• Loss of business or revenue

• Loss of use

• Indirect or consequential losses

11.3 Our liability is limited to the Price paid for the Work.

11.4 Nothing limits liability for death or personal injury caused by negligence or fraud.

12. Courtesy Cars

12.1 Courtesy cars are provided at our discretion.

12.2 A separate Courtesy Car Agreement applies.

12.3 You are responsible for all fines, penalties, fuel, and damage.

13. Cancellation

13.1 If you cancel before work begins, deposits may be refunded less costs incurred.

13.2 If you cancel after work begins, you must pay:

• Labour completed

• Parts used or ordered

• Non-returnable parts

13.3 Storage charges of £10 per day apply after 7 days from invoice.

14. Data Protection

All personal data is processed in accordance with UK GDPR.
Privacy Notice: https://www.johnbanks.co.uk/privacy-policy

15. Complaints & ADR

15.1 Complaints should be raised with the Branch Manager or:
📧 [email protected]

15.2 If unresolved, disputes may be referred to The Motor Ombudsman:
https://www.themotorombudsman.org

16. Force Majeure

Neither party is liable for failure caused by events beyond reasonable control.

17. Governing Law & Jurisdiction

These Terms are governed by English law.
The courts of England & Wales have exclusive jurisdiction.

18. Entire Agreement

These Terms constitute the entire agreement between the parties.

Reference: B2B-terms-BS-2026.1v2