Honda Service Promise
When you service your vehicle at John Banks Honda, you benefit from the Honda Service Promise – a commitment to deliver the highest standards of care, expertise and transparency throughout your ownership.
Your Honda is a precision-engineered vehicle, and servicing it at an authorised Honda retailer ensures it receives the specialist attention it deserves. Our manufacturer-trained technicians use the latest Honda diagnostic equipment and only Genuine Honda Parts, helping to maintain the performance, reliability and safety your vehicle was designed to deliver.
The Honda Service Promise ensures every visit to John Banks Honda is straightforward, professional and focused on keeping you on the road with complete peace of mind.
What we promise you:
What the Honda Service Promise Means for You
Expert Honda Technicians
Your vehicle is maintained by Honda-trained specialists who understand every Honda model and follow manufacturer-approved service procedures.
Genuine Honda Parts
We only use Honda Genuine Parts and approved lubricants, ensuring the quality, safety and reliability of your vehicle are preserved.
Transparent Pricing
You will receive clear explanations of any work required along with transparent pricing before any additional work is carried out.
Manufacturer Approved Diagnostics
Our workshops are equipped with the latest Honda technology to identify and resolve issues quickly and efficiently.
Warranty Protection
Servicing your Honda at an authorised Honda retailer helps protect your manufacturer warranty and vehicle service history, giving you long-term peace of mind. Honda vehicles typically include a three-year manufacturer warranty from the date of registration.
Roadside Support & Assistance
Honda ownership also includes access to Hondacare Assistance, offering roadside recovery and support in the UK and across Europe if your vehicle breaks down.
Attend to you promptly
Agree the work to be carried out and provide a quote.
Agree a time when your vehicle will be ready to pick up.
Ensure that only appropriately trained Honda technicians carry out the work on your vehicle.
Check for any updates recommended by Honda and perform these free of charge.
Provide a professional recommendation if we identify any parts that require replacement.
Only ever replace additional parts with your permission (keep any eye out for your electronic vehicle health check and video authorisation)
Use genuine Honda parts, which all carry a two year, unlimited mileage warranty.
Text, email or call to confirm your vehicle is ready.
Ensure:
There’s no premium just because we’re Honda. In fact, we’ll match any like-for-like quote on servicing, MOTs, tyres or repairs within a 10-mile radius.*
Vehicle Health Check
Whenever your vehicle visits a John Banks Honda service centre, our technicians carry out additional safety checks to make sure everything is in excellent condition and ready for the road.
When you collect or on the telephone, we will:
Explain the invoicing to you and send you a pro-forma link to ensure you understand the work that has been carried out.
Following your visit, we will:
Do everything we can to make contact with you within three days of your visit in order to monitor customer satisfaction and to continually improve the service we offer you.